People of Determination Training

Duration : 4 Hours

Aim: With Dubai’s 2020 vision to welcome 25 million tourists it is now more important than ever for the hospitality industry to be given adequate training to raise awareness and understanding about various disabilities and how People of Determination should be treated.

Course Outline:

  • Definition of disability
  • Improve self-awareness and understanding of disability
  • List the most common types of disability
  • Understand the meaning of approaching and assisting guests with disabilities and present effective ways of assisting with confidence
  • Identify potential barriers guests with disabilities face and consider potential solution
  • Understanding that everyone has a role in valuing diversity

Cultural Awareness Training

Duration : 4 Hours

Aim: This course aims to raise cultural awareness and understanding of the impact of cultural differences and diversity. Learners will also attain an insight into challenges facing multicultural workplaces. Learners will be equipped with the practical tools to reduce cross-cultural misunderstanding and encourage positive cross-cultural working relationships.

Course Outline :

On the completion, attendees will be able to understand that:

  • Introduction
  • Safety Brief
  • Legislations
  • Definition of Culture
  • Discussion About Multi-Culturalism and Diversity
  • Organizational Ethics on Culture
  • Geographical Understanding of UAE
  • Dress Code and Etiquette
  • Doing business in UAE

Legionella Awareness Safety Training

Duration : 4 Hours

Aim : The Legionella awareness training course is designed for companies who deal with water and soil ecosystem where Legionella is occurred naturally.

Course Outline :

  • Introduction
  • Facts about Legionnaires Disease
  • Legislation
  • Infection and symptoms
  • How Legionella multiplies
  • Susceptibility of individuals
  • Legionella control
  • Appropriate Record Keeping after control
  • Typical log book records
  • Legionella Control Association
  • Risk Assessment & control measures
  • Water Systems checks
  • When should it be repeated?

Assessment: Students are assessed by observation throughout the course by the instructor.


Delivering Excellence in Customer Service for EXPO 2020

Duration : 6 Hours

Aim: This course introduces learners to the importance of providing good customer care skills within the hospitality industry. Learners will appreciate how customer care and appropriate communication skills contribute to good customer service.

Course Outline :

  • Introduction to Customer Service
  • Know the Importance of Good Customer Service:
    • Definition of Customer Satisfaction
    • Definition of Exceeding Customer Expectation
    • Benefits of Good Customer Service to the Customer and to The Organization
  • Be able to Communicate with Customers:
    • Basic Principles of Positive Verbal and Nonverbal Communication
  • Know the Importance of Good Personal Presentation:
    • Personal Hygiene, Uniform, Dress, Hair, Make-Up, Jewellery, Clean hands
  • Assessment