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Delivering Excellence in Customer Service for EXPO 2020

Delivering Excellence in Customer Service for EXPO 2020

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Course Description

Duration : 6 Hours

Aim :

This course introduces learners to the importance of providing good customer care skills within the hospitality industry. Learners will appreciate how customer care and appropriate communication skills contribute to good customer service.

 

Course Outline :

  • Introduction to Customer Service
  • Know the Importance of Good Customer Service:
    • Definition of Customer Satisfaction
    • Definition of Exceeding Customer Expectation
    • Benefits of Good Customer Service to the Customer and to The Organization
  • Be able to Communicate with Customers:
    • Basic Principles of Positive Verbal and Nonverbal Communication
  • Know the Importance of Good Personal Presentation:
    • Personal Hygiene, Uniform, Dress, Hair, Make-Up, Jewellery, Clean hands
  • Assessment