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FIRE SAFETY TRAINING

FIRST AID TRAINING

HEALTH AND SAFETY TRAINING

ADVANCE MEDICAL COURSES

NEBOSH

IOSH

IELTS

BASIC FOOD HYGIENE TRAINING COURSE

HEALTH AND SAFETY TRAINING

Delivering Excellence in Customer Service for EXPO 2020

Duration : 6 Hours

Aim :

This course introduces learners to the importance of providing good customer care skills within the hospitality industry. Learners will appreciate how customer care and appropriate communication skills contribute to good customer service.

Course Outline :

  • Introduction to Customer Service
  • Know the Importance of Good Customer Service:
    • Definition of Customer Satisfaction
    • Definition of Exceeding Customer Expectation
    • Benefits of Good Customer Service to the Customer and to The Organization
  • Be able to Communicate with Customers:
    • Basic Principles of Positive Verbal and Nonverbal Communication
  • Know the Importance of Good Personal Presentation:
    • Personal Hygiene, Uniform, Dress, Hair, Make-Up, Jewellery, Clean hands
  • Assessment

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We are approved by Dubai Civil Defense to deliver comprehensive Fire Safety training, in accordance with Federal Law No. 505 and the Dubai's Civil Defense strategic vision.

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